How Gregory Commercial Protection Reduced Anti-Social Behaviour at Bourne Lane Multi-Storey Car Park Effective Car Park Security Solutions for Swale Borough Council

Gregory Commercial Protection Ltd recently partnered with Swale Borough Council to tackle ongoing anti-social behaviour and criminal damage at Bourne Lane Multi-Storey Car Park in Sittingbourne, Kent.

Through a combination of high-visibility security measures, proactive patrols, and multi-agency collaboration, our team successfully reduced incidents of anti-social behaviour and prevented further criminal damage during a critical period.

The Challenge: Persistent Anti-Social Behaviour and Criminal Damage

Bourne Lane Multi-Storey Car Park had been experiencing ongoing issues involving groups of youths congregating within the building. These gatherings frequently resulted in anti-social behaviour (ASB), criminal damage, and concerns for the safety and wellbeing of legitimate users of the car park.

Despite several previous interventions, the site continued to experience recurring problems that negatively impacted both the facility and the local community.

Our Security Strategy

To address these challenges, Gregory Commercial Protection implemented a comprehensive security plan throughout the half-term school holiday period.

High-Visibility Security Presence

Our officers maintained a constant and highly visible presence at the main entrance to the car park. As part of the agreed strategy, unaccompanied children were refused entry, helping to prevent large groups from gathering within the building.

Proactive Security Patrols

Due to the car park’s layout and three separate access points, regular patrols of all internal levels and entrances were essential. Our officers actively monitored the premises and immediately addressed any incidents involving:

• Anti-social behaviour

• Unauthorised gatherings

• Suspicious activity

• Individuals with no legitimate reason to be on site

Where necessary, individuals were escorted from the premises to maintain a safe environment for all users.

Multi-Agency Partnership Working

Recognising that effective crime prevention often requires collaboration, we adopted a multi-agency approach throughout the assignment.

This included working closely with:

• Swale Borough Council CCTV operators

• Council officers

• Security personnel from the nearby Forum Shopping Centre

• Local partners connected through the Shop Safe radio network

This coordinated approach enabled rapid information sharing, enhanced situational awareness, and a more effective response to incidents.

The Results

The deployment delivered significant improvements across the site, including:

• A noticeable reduction in anti-social behaviour

• Improved conditions and safety within the car park

• Enhanced reassurance for legitimate users

• Zero reported incidents of criminal damage during the assignment

These results demonstrate the effectiveness of visible security presence, proactive intervention, and strong partnership working in reducing crime and anti-social behaviour within public spaces.

Client Testimonial

“The Council has experienced persistent incidents of criminal damage and anti-social behaviour within a local multi-storey car park. A range of measures have been implemented to address these issues, including the deployment of security personnel and dog patrols; however, these interventions achieved limited success in reducing incidents at the site.

Gregory Commercial Protection Ltd is the fourth security provider engaged by the Council to support this location. Since their appointment, they have demonstrated a proactive and collaborative approach, working effectively with local businesses, Council officers, and partner agencies. Their presence and engagement have contributed to a noticeable improvement in site conditions and a reduction in reported issues.

Based on their performance, professionalism, and positive outcomes achieved, Gregory Commercial Protection Ltd has become the Council’s preferred supplier for these services.”

– Swale Borough Council

Looking for Professional Security Services?

At Gregory Commercial Protection Ltd, we specialise in providing tailored security solutions for local authorities, commercial properties, retail environments, construction sites, and public spaces across Kent and the South East.

Our experienced security officers focus on prevention, deterrence, and partnership working to help clients reduce crime, minimise anti-social behaviour, and create safer environments.

Contact our team today to discuss how we can support your security requirements.